These general terms and conditions of sale apply to all sales made through the website www.anabellafashion.com. Anabella Fashion reserves the right to adapt or modify these terms and conditions of sale and the characteristics of the services provided at any time without prior notice. In the event of modification, the terms and conditions of sale in effect on the date of the order will apply to each order.
The identification of the user/customer for the order placed is done through the log files; this data is stored on the anabellafashion.com server, as well as the preservation of the user/customer's IP address or any other information obtained to identify the user/customer.
The products found on the website anabellafashion.com do not constitute a legally binding offer, but rather an online catalog, showing the wide range of the seller's products, which only registered customers on the website have access to in order to view prices and place orders.
ORDERS AND SHIPPING
By placing an order, you are submitting a purchase offer for a product subject to the following terms and conditions. All orders are subject to product availability and price confirmation. Wholesale purchases are permitted only; Anabella Fashion products will never be sold retail. For retail inquiries, please contact us by emailing ventas@anabellafashion.com
Shipping times may vary depending on availability, and any guarantees or statements made regarding delivery times are invalid. Anabella Fashion will not be held responsible for any delays caused by the shipping company or force majeure.
If an ordered product is not in stock, we will inform you so that you can exchange it for another item or return it.
Anabella Fashion reserves the right to accept or reject all orders without prior notice. Products remain the property of Anabella Fashion until payment is received.
EXCHANGES AND RETURNS
As wholesale liquidators offering the best prices on the market, all sales are final. No returns, no refunds, no exchanges. (These are final sales, no returns, no exchanges, no credits. By making a purchase, you accept our terms and conditions. All our terms and conditions can change at any time.)
However, you should understand that there is a risk involved in purchasing clearance, returns, and overstock merchandise, even in limited lots. Our experienced and trained sales team prioritizes providing customers with the most accurate information on all available products. All merchandise is sold AS IS.
Merchandise lots are offered based on figures provided by distributors and department stores. Under no circumstances can we guarantee the number of items of each size, style, or brand that will be included in each assorted lot. Lots may contain damaged merchandise, and quantities vary from lot to lot. Not all merchandise will include original packaging. We are not responsible for any dissatisfaction related to the sale or quality of the merchandise.
PRICES
Prices are listed in US dollars and are tax-exempt. Shipping costs are the responsibility of the customer. Prices are subject to change without notice, and items will be billed at the rate in effect at the time the order is placed.
The invoice amount is charged in full and in a single payment for each order. Any customs duties or local taxes are the responsibility of the recipient.
Shipping costs will be charged separately; these additional costs are clearly shown where applicable and are included in the “Total Cost”.
ACCEPTED PAYMENT METHODS
Bank transfer
Deposits
Cash on delivery: Only in Guatemala
IN CASE OF NON-PAYMENT
Anabella Fashion reserves the right to refuse to ship an order or process an order from a buyer who has not paid the full or partial amount of their last order or with whom there is a payment dispute still in administrative process.
BUYER'S ACCEPTANCE
These general terms and conditions of sale, as well as the rates, are expressly approved and accepted by the buyer, who declares and acknowledges being fully aware of them, and waives, in fact, the right to rely on any contradictory document, and, especially, on their own general terms and conditions of purchase, since the purchase agreement implies acceptance of these terms and conditions of sale.
These terms and conditions may be modified at any time without prior notice.
RIGHT OF WITHDRAWAL
Since it is a purchase between companies, these are firm orders which do not have a return or right of withdrawal.
CLAIMS
If a customer believes that Anabella Fashion has made a mistake, they can contact us and file a complaint. Complaints must be submitted within 10 business days of the delivery date. Anabella Fashion reserves the right to reject any complaints not submitted within this timeframe.
RETURNS
Anabella Fashion reserves the right to refuse returns sent outside the established timeframe (10 days from the date of receipt of the merchandise). Returns are only accepted for items with manufacturing defects. Anabella Fashion is not responsible for errors resulting from misinterpretation.
ORDER PROCESSING TIME
Order processing times depend on the batch size and quantities ordered. Smaller batches that are in stock typically take 2 to 4 business days to ship after the order is placed. When large quantities are ordered, or when there is insufficient stock to fulfill an order, backorders for larger batches are placed with distributors/department stores. Depending on the batch size and quantities ordered, this usually takes 7 to 12 business days, but may take longer. Order processing times do not include shipping transit times, which depend on numerous factors.
Shipping costs vary depending on the number of boxes/pallets shipped, their weight, and the distance to the destination. Shipping costs are not included in the wholesale price of the merchandise, as they are calculated individually. Once you have placed your order online, a sales representative will contact you within 48 hours with the exact shipping cost. Our experienced sales team works with several shipping companies and will strive to find you the best available price.
All shipping costs are the responsibility of the customer.
For international shipments, because each country has different customs and import laws and tariffs, these costs are not included in the shipping quotes provided. The customer is responsible for any customs fees upon delivery, if applicable.
If for any reason a shipment is returned to Anabella Fashion, it is the customer's responsibility to arrange for the collection or shipment of their order, as well as any additional costs related to the return shipment. If no shipment is arranged within 10 business days of the order being returned to Anabella Fashion, the customer will forfeit their right to the order and any payments made for it.
If the customer decides to arrange for the shipment or collection of their order, but does not do so within 10 business days from the date the order is ready for shipment, the customer will lose their right to the order and any payment made for it.
Anabella Fashion is not responsible for delays, losses, or damage to packages. Any additional shipping costs or delays must be claimed directly from the shipping company, not Anabella Fashion.
International Shipping Costs
International shipping costs are calculated based on the destination, weight, and volume of your order. Our team will contact you to confirm the cost before shipping.